Cookie Policy
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Company: MISMO PH Digital Solutions OPC
Effective Date: January 2026
Last Updated: January 2026
1. INTRODUCTION TO COOKIES AND TRACKING TECHNOLOGIES
This Cookie Policy explains how MISMO PH Digital Solutions OPC ("MISMO," "we," "us," or "our") uses cookies and similar tracking technologies on our mobile application, website, and related services (collectively, the "Platform"). This policy should be read in conjunction with our Privacy Policy, which provides detailed information on our data practices.
By accessing and using the Platform, you consent to the use of cookies and tracking technologies as described in this Policy, unless you have disabled them through your browser or device settings as outlined below.
2. DEFINITION OF COOKIES AND TRACKING TECHNOLOGIES
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an app. They are widely used to make platforms work efficiently, provide reporting information, and personalize the user experience.
We use several types of cookies and similar technologies:
Cookies: Small data files stored on your browser or device.
Web Beacons/Pixels: Tiny graphics with a unique identifier that are used to track user activity.
Local Storage: Technology that allows a website or app to store information locally on your device (e.g., HTML5 local storage).
SDKs (Software Development Kits): Code embedded in our mobile app that collects information about app usage and device characteristics.
Log Files: Track actions occurring on the Platform, and collect data including your IP address, browser type, and pages viewed.
3. CATEGORIES OF COOKIES WE USE
3.1 Essential Cookies (Strictly Necessary)
These cookies are necessary for the Platform to function and cannot be switched off in our systems. They are usually set in response to actions you take that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of the Platform will not work.
Purposes:
Maintaining user session state and security.
Enabling core functionality like page navigation and access to secure areas.
Remembering information you have entered in forms.
Load balancing and infrastructure management.
Examples: Session ID cookies, authentication cookies, user-centric security cookies.
3.2 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Platform. They help us know which pages are the most and least popular and see how visitors move around the Platform. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Platform and will not be able to monitor its performance.
Purposes:
Understanding how users interact with the Platform.
Identifying usage patterns and areas for improvement.
Measuring the effectiveness of our content and features.
Tracking error messages and debugging issues.
Examples: Google Analytics cookies, heat mapping session cookies.
3.3 Functionality Cookies
These cookies enable the Platform to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Purposes:
Remembering your preferences (language, region, font size).
Remembering if you have engaged with specific pop-ups or notifications.
Providing enhanced and personalized features.
Enabling social media components.
Examples: Language preference cookies, chat widget session cookies.
3.4 Targeting and Advertising Cookies
These cookies may be set through our Platform by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other platforms. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
Purposes:
Delivering advertisements more relevant to you and your interests.
Limiting the number of times you see an advertisement.
Measuring the effectiveness of advertising campaigns.
Building user profiles for targeted marketing.
Examples: Facebook Pixel, Google Ads cookies, remarketing tags.
4. SPECIFIC COOKIES AND THIRD-PARTY PROVIDERS
We utilize specific cookies from various providers to ensure platform functionality and improve user experience. Below is a detailed description of key cookies and their purposes:
MISMO Platform Cookies:
session_id: A first-party cookie essential for maintaining your logged-in session as you navigate the Platform. It expires when you close your browser (session duration).
csrf_token: A first-party security cookie that protects against cross-site request forgery attacks. It expires when you close your browser (session duration).
user_preferences: A first-party cookie that remembers your selected language and region settings. It persists for 90 days.
Third-Party Analytics Cookies:
Google Analytics Cookies (_ga, _gid, _gat): These cookies are used to collect information about how visitors use our Platform. The data is aggregated and anonymous, helping us understand user behavior to improve our service. The _ga cookie has a duration of 2 years, while the _gid cookie lasts for 24 hours.
Amplitude or Mixpanel SDKs: In our mobile application, these analytics tools use device identifiers to track app events and feature usage for product improvement. Retention is governed by our data retention policy.
Third-Party Advertising and Marketing Cookies:
Facebook Pixel (_fbp): Used by Facebook to deliver targeted advertisements based on your interaction with our Platform and to measure ad performance. It has a duration of 3 months.
Google Ads Cookies (_gcl_au): Used for conversion tracking and Google Ads campaign optimization. It persists for 3 months.
LinkedIn Insight Tag: Used for tracking conversions, retargeting, and collecting insights about website visitors who are LinkedIn members. The cookie duration is set by LinkedIn.
Security and Performance Cookies:
Cloudflare (__cf_bm, __cflb): Essential cookies used by the Cloudflare network to identify trusted web traffic, manage bot detection, and improve site performance. They expire after 30 minutes.
AWS ALB (AWSALB, AWSALBCORS): Load balancer cookies used to map your session to a specific server instance for optimal performance. They persist for 7 days.
5. MOBILE APPLICATION TRACKING
Our mobile application uses similar tracking technologies, including:
Device Identifiers: Such as Advertising ID (Google AAID) or Identifier for Advertisers (Apple IDFA) for analytics and personalized advertising (with user consent).
App Usage Data: Collected through SDKs to understand feature usage, crash reports, and performance metrics.
Location Data: Collected with your explicit permission for service functionality.
You can manage these permissions through your device settings (iOS Settings or Android Settings).
6. MANAGING YOUR COOKIE PREFERENCES
6.1 Browser Controls
Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your ability to use certain features of our Platform.
To manage cookies in common browsers:
Google Chrome: Settings > Privacy and Security > Cookies and other site data
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
Apple Safari: Preferences > Privacy > Cookies and website data
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
6.2 Platform Cookie Consent Manager
Upon your first visit to our website, you will be presented with a cookie consent banner that allows you to:
Accept all cookies
Reject all non-essential cookies
Customize your preferences by category
You can revisit and change these preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
6.3 Mobile Device Controls
For our mobile application:
iOS: Settings > Privacy & Security > Tracking (to limit ad tracking)
Android: Settings > Google > Ads (to opt out of personalized ads)
In-App Settings: Access privacy controls within the MISMO app under Profile > Settings > Privacy.
6.4 Third-Party Opt-Outs
For targeted advertising cookies:
Digital Advertising Alliance (DAA): http://optout.aboutads.info/
Network Advertising Initiative (NAI): http://optout.networkadvertising.org/
Google Analytics: https://tools.google.com/dlpage/gaoptout
Please note that opting out is cookie-based and will only affect the specific browser or device you use to submit the opt-out request.
7. DATA RETENTION FOR COOKIES
The retention period for each cookie varies:
Session Cookies: Expire when you close your browser.
Persistent Cookies: Remain on your device for a set period specified in the cookie, which can range from a few minutes to several years.
We adhere to the principle of storage limitation, ensuring cookies are not kept longer than necessary for their intended purpose.
8. INTERNATIONAL DATA TRANSFERS
Some of our third-party cookie providers are based outside the Philippines. When information is collected via cookies and transferred to countries that may not have the same level of data protection as the Philippines, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the National Privacy Commission.
9. UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our services. We will notify you of any material changes by updating the "Last Updated" date at the top of this Policy and, where appropriate, through a notice on our Platform or via other communication channels. We encourage you to review this Policy periodically.
10. CONTACT INFORMATION
If you have any questions or concerns about our use of cookies and tracking technologies, please contact our Data Protection Officer:
MISMO PH Digital Solutions OPC
Data Protection Officer
Tacloban City Leyte
Email: [privacy@mismo.ph]
Phone: [Insert Contact Number]