Customer Service Representative – MISMO PH (Tacloban City)

The Customer Service Representative (CSR) is a key member of the MISMO PH team, responsible for ensuring excellent customer experiences across all touchpoints. This role supports customers, merchants, and riders by resolving inquiries, providing guidance, and maintaining high service standards.

The CSR will handle both phone calls and chat-based support, addressing questions about orders, delivery status, merchant or rider issues, and general platform navigation. During pre-launch, the CSR will also help onboard early users by answering queries, explaining the platform, and assisting with troubleshooting.

Once the platform is live, the CSR ensures timely resolution of customer and merchant concerns, escalates critical issues to the Branch Manager or relevant teams, and documents interactions to improve internal processes. This role requires a strong understanding of MISMO’s services, attention to detail, empathy, and excellent communication skills.

The Customer Service Representative acts as the frontline ambassador of MISMO PH, fostering trust and satisfaction for all stakeholders. The ideal candidate is experienced in handling high volumes of calls and chat messages, can adapt to dynamic situations, and thrives in a fast-paced, tech-driven environment.